Business Challenge
The Wild Boar, a fine dining gastro pub with rooms, struggled to manage reviews on multiple platforms. Slow or inconsistent responses to customer or guest feedback were affecting online ratings and reservations.

AI Solution
The AI Online Reputation & Reviews Manager automatically:

• Monitors all dining customer and guest reviews across various platforms
• Generates personalised responses to positive and negative feedback
• Provides sentiment analysis and trend reporting to guide future management decisions

Results & Benefits

• 95% of Reviews Responded To Within 2 Hours – Immediate customer & guest engagement

• Rating Improvement – Overall score increased from 4.1 to 4.6 stars

• Proactive Customer Insights – Identifies recurring guest feedback for service improvements

• Operational Efficiency – Staff focus on guest interaction and experience rather than managing reviews

Client Feedback
“The AI assistant transformed our online reputation management entirely. Guests now feel that their opinion matters, and our small, yet exceptional team can focus on providing excellent service.”